Warranty policy

When purchasing products at Kim Park Vina, customers can be completely assured of genuine products, warranted according to the manufacturer’s policy and in addition, there is a 1-for-1 exchange policy within 7 days if there is a manufacturer’s defect *.
Genuine warranty up to 10 years depending on the product.
Genuine replacement accessories are always available when needed for Kim Park Vina customers.
Support installment payment with 0% interest.
Valid warranty conditions

With our policy, the product will be warranted if it fully satisfies the following conditions:

The product is still under warranty at the time of customer request.
Damage due to component quality or technical errors in the manufacturing process.
The product must be in its original form, product label, product model, serial number (S / N).
The product is not subject to warranty rejection.

Product warranty method:

Product repair.
Exchange a defective product with a new product or a used warranty product that can be used with the same features as the original product (*).

Warranty rejection conditions

Products that fall under one of the following conditions will lose their warranty:

Products damaged by natural disasters, fires, floods, lightning strikes, insects, or animals.
Products placed in dusty, damp places, exposed to water, or water seepage.
Products deformed by heat or external influences.
Products with mold, rust, or corrosion or oxidation by chemicals.
Products damaged by using the wrong voltage and current.
Customers cause defects such as deformation, cracks, or scratches.
Products installed, maintained, or used incorrectly according to the manufacturer’s instructions, causing damage.
Products showing signs of being altered or repaired.
Products not purchased from Kim Park Vina’s official distributor.
Products are out of warranty.
No warranty on wear and tear parts and accessories included with any model.